Bank Officers in particular and bank staff in general have to perform all types of jobs which includes lending , mobilisation of deposits, marketing of insurance products, marketing of Mutual Funds, Demats accounts etc. further all these work when performed under pressure of unbelievable and unachievable targets result in dilution of quality of work.
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If an officer is branch head ,his position is more precarious and frustrating, because he has to do all works and respond all advice from bosses in minutes even if he is not supported by assistants or his supporting staff are inadequate or of poor quality or he is busy in extending customer services on day to day branch work.
Bosses usually rebuke officers saying --
"It is your outlook how to manage your affairs, we want targets to be achieved ".
They say
" don't express your problems, try to solve them at your own, be positive and so on..........."
As a result officer has to compromise with quality. Private Banks on the contrary have a clear cut message to his employees to focus on a specific product only which he or she is assigned to handle.
"It is your outlook how to manage your affairs, we want targets to be achieved ".
They say
" don't express your problems, try to solve them at your own, be positive and so on..........."
As a result officer has to compromise with quality. Private Banks on the contrary have a clear cut message to his employees to focus on a specific product only which he or she is assigned to handle.
Due to this reign of terror or you say due to such mismanagement prevalent in public sector banks, bank officers are neither fit for protecting the interest of the bank nor able to serve their family in a way he or she is supposed to protect and supposed to serve.
Banks expect officers to work as Jack of All Trades but Master of none.
Officers as such have to please bosses by hook or by crook , willingly or unwillingly ,even at the cost of bank and that of his or her family.
Flattery is the only tool which help all staff in distress or when he or she is in pain of undue pressure from higher authorities. Flattery is the art to keep bosses always in good stream .Hundreds of lies may be used to keep bosses happy.
After all, who bothers of quality and protection of bank's interest?
Officers as such have to please bosses by hook or by crook , willingly or unwillingly ,even at the cost of bank and that of his or her family.
Flattery is the only tool which help all staff in distress or when he or she is in pain of undue pressure from higher authorities. Flattery is the art to keep bosses always in good stream .Hundreds of lies may be used to keep bosses happy.
After all, who bothers of quality and protection of bank's interest?
There is no doubt in saying that one of the key reason behind rise in bad assets in almost all public sector banks is that they are not in a position to focus on banking work and neither they can do non-banking job satisfactorily.
Bank loans are sanctioned in a very casual manner and similarly insurance products are sold to bank borrowers to achieve the target and to get rid of pressure from the bosses and they for this purpose do not hesitate in compromising with quality and violating set rules for the same. Even KYC norms are not scrupulously followed to achieve the sky touching targets imposed by higher authorities.
After all who will bell the cat?
Regulators of banks are all of same feather .
Same culture is prevalent in almost all offices working under the umbrella of politicians and the government.
Ground reality in public sector bank is that an employee who is doing the work of credit assessment is not perfect even in credit processing and monitoring . If he said to do insurance business too, you may imagine the fate of both the task.
Similarly if a person dealing in insurance product is not well versed in features of several insurance policies but he is supposed to deal with , if he is told to sell mutual fund or mobilise retail loan products, the resultant effect will dilute the quality of both the task he is told to handle simultaneously.
Similarly if a person dealing in insurance product is not well versed in features of several insurance policies but he is supposed to deal with , if he is told to sell mutual fund or mobilise retail loan products, the resultant effect will dilute the quality of both the task he is told to handle simultaneously.
A heart specialist Doctor is never asked to operate eye and neither eye doctor is ever expected to operate heart. A blacksmith is not expected to do the work of goldsmith and vice versa.
But in bank, management of the bank expect all varieties of work to be handled by one person in a branch irrespective of the fact that he is aware or it or not.
As a matter of fact banks in general want volume of work , not at all concerned with quality of work.
Management of Banks in general are instructed by ministers to handle all types of task which other departments of the government fail to do honestly and effectively.
But in bank, management of the bank expect all varieties of work to be handled by one person in a branch irrespective of the fact that he is aware or it or not.
As a matter of fact banks in general want volume of work , not at all concerned with quality of work.
Management of Banks in general are instructed by ministers to handle all types of task which other departments of the government fail to do honestly and effectively.
It is worthwhile to mention here that to show the government, management of bank also recruit some specialists for some special job but do not hesitate in assigning different types of work to these specialists too.
Agriculture officers are appointed for development of agriculture sector but these Agriculture officers are to do work on counters also, though counter works may be undertaken by clerks also.
Similarly credit officers are recruited to process loan proposals but these specialists are given the work of selling insurance policies too.
A person is trained for export import related work but posted at a branch where there is no foreign exchange business at all. This happens in bank only.
A person who is not well versed with banking rules is given the task of auditing and a person not well versed in loans is given the task of risk assessment.
Officer expert in Foreign Exchange is posted in rural area.And so on........................
Agriculture officers are appointed for development of agriculture sector but these Agriculture officers are to do work on counters also, though counter works may be undertaken by clerks also.
Similarly credit officers are recruited to process loan proposals but these specialists are given the work of selling insurance policies too.
A person is trained for export import related work but posted at a branch where there is no foreign exchange business at all. This happens in bank only.
A person who is not well versed with banking rules is given the task of auditing and a person not well versed in loans is given the task of risk assessment.
Officer expert in Foreign Exchange is posted in rural area.And so on........................
Bhagwan Bharose or Neta Bharose?
If by grace of God, a top boss of a bank is made the principal of a college, he will force a physics lecturer to take the classes of chemistry and geography too. Similarly a Hindi teacher may be forced to take the class of Hindi and Urdu too. If a teacher dares say NO, he may be transferred to Kalahandi or from south to North or from east to west.
Another unique example is the appointment of Directors in a bank.
A political leaders who may be illiterate or not well versed in bank is appointed as director of a bank just to please the leader who is not made minister or not given a ticket or who is too old to carry on government business or who is not blind supporter of high command of the party he belongs to.
Such directors blindly sign when any proposal is presented before him for signature while attending meeting of Board of Directors. It normally happens in bank that a high value loan proposal or a paradigm shift in policy is sent to a director by special messenger in thousands of pages and the director use to sign such proposals without even going through it. Reason behind such signature is known to GOD only.
A political leaders who may be illiterate or not well versed in bank is appointed as director of a bank just to please the leader who is not made minister or not given a ticket or who is too old to carry on government business or who is not blind supporter of high command of the party he belongs to.
Such directors blindly sign when any proposal is presented before him for signature while attending meeting of Board of Directors. It normally happens in bank that a high value loan proposal or a paradigm shift in policy is sent to a director by special messenger in thousands of pages and the director use to sign such proposals without even going through it. Reason behind such signature is known to GOD only.
But it can be said here without doubt that the concept of committee or that of board is also meaningless in India and in Indian bank because it is only thumb rule of Head of such Committee or such board which matter much. This is in India only that an ordinance passed by cabinet and by the government is taken back one person Rahul voice his sound against it and threatens to tear it out.
This is why quality of high value loans which is said to be passed by high level Committee of high level officials is so bad that it turn Non Performing Assets in a few years only.
If any loan account turns bad, or if a fraud takes place, or cases of bribe led lending is exposed,or if any case of misuse of delegated authority comes into light, or some scam is exposed , the duty of investigation is assigned to such a vigilance officer whose trace record is also doubtful or who is number one manipulator, who is number one Yesman of bosses and who is ready to close the files of fraud, misuse of power or cheating for ever.
This is why evil deeds of bad officers are closed in files and the dream of reformation or improvement gets shattered.
Due to acute shortage of manpower in higher scale, banks without any fear and without any hesitation are giving faster and faster promotion to officers who do not possess adequate knowledge and experience. Inexperienced officers are posted as Branch Head or assigned the duty of customer related and credit related risky operation and allowed to work online on computers. Cases of bad debts and that of fraud are on sharp rise during last five to ten years and going beyond the control of management of public sector banks. Still banks appears to be careless and painless.
It is pity that during eighties and nineties, officers in scale I used to get promotion to scale II in ten to 15 years but during last few years officers with hardly ten years of experience are made scale IV or scale V despite the fact that several senior officers are languishing in remote corners.
If any loan account turns bad, or if a fraud takes place, or cases of bribe led lending is exposed,or if any case of misuse of delegated authority comes into light, or some scam is exposed , the duty of investigation is assigned to such a vigilance officer whose trace record is also doubtful or who is number one manipulator, who is number one Yesman of bosses and who is ready to close the files of fraud, misuse of power or cheating for ever.
This is why evil deeds of bad officers are closed in files and the dream of reformation or improvement gets shattered.
It is really perturbing to note that every bank is crazy and fast in opening of more and more branches in far flung villages, small towns and big towns to please ministers even when they do not have enough manpower. They do not have quality manpower who can handle bank's job safely and to the satisfaction of customers.
Due to acute shortage of manpower in higher scale, banks without any fear and without any hesitation are giving faster and faster promotion to officers who do not possess adequate knowledge and experience. Inexperienced officers are posted as Branch Head or assigned the duty of customer related and credit related risky operation and allowed to work online on computers. Cases of bad debts and that of fraud are on sharp rise during last five to ten years and going beyond the control of management of public sector banks. Still banks appears to be careless and painless.
Inspite of growing mess in all banks they do not recruit adequate number of additional fresh youth to fill the manpower gap in branches. Inefficient persons are posted in branches without proper training and proper skill .Branches are opened by one or two employees just to make record in opening of new branches. Safety of public fund is no more their concern. Officers who have hardly worked in branches for a year or two and who are not well versed with intricacies of bank job and who are not aware of inherent risk of fraud and advances going bad are being made Branch head or Regional Head.
It is pity that during eighties and nineties, officers in scale I used to get promotion to scale II in ten to 15 years but during last few years officers with hardly ten years of experience are made scale IV or scale V despite the fact that several senior officers are languishing in remote corners.
It is further ironical , disheartening , frustrating and dangerous that unemployed youth who appeared for the examination conducted by IBPS for recruiting clerks and officers for various government run banks and who passed the required test have not been given appointment letter despite lapse of a year and more. Due to such callous and casual approach of top officials of banks, not only youth are getting frustrated due to inordinate delay in getting job letter after passing the test conducted by IBPS , but public money deposited in these banks are also subjected to credit risk, operational risk and reputation risk.
Politicians take credit that they have created employment opportunities in banks and promised several times to give employment to lac or to millions. But it is painful that neither these politicians , nor RBI or GOI take cognizance of delay in giving job letter to those who have already passed the required test and consequent risk to public money parked in these banks or risk arising due to rise in bad debts.
When banks suffer loss due to rise in bad debts or rise in fraud cases, management of banks and Ministry of Finances should be held responsible , accountable and punishable who failed to exercise their duty of planning manpower in unison with branch expansion and plan profitability accordingly.
It is sin that banks under public sector are booking profit by saving expenses on manpower, they do not give respectable pay hike to working employees and they do not recruit fresh youth to take care of bank and more clearly they are willfully allowing banks to move from bad to worse, To add fuel to fire , existing employees in banks are subjected to work late and to work on Sundays and holidays due to which they are also getting frustrated and becoming victim of various diseases.
Bank job aspirants to protest against delay in hiring-Business Line 18.12.2013
G. NAGASRIDHAR
HYDERABAD, DEC. 17:
Over 45,000 bank job aspirants who cleared the common written examinations for probationary officers and clerical posts conducted by the Institute of Banking Personal Selection (IBPS) last year are up in arms over the alleged delay in recruitment and lack of transparency.
These candidates, who have joined to form a group, will stage a protest at Jantar Mantar, New Delhi on December 19, the aspirants’ forum said in a statement.
“For the last one year we have been left in the lurch, waiting for jobs. We have been given rankings/scorecards which are valid till March 2014. But only some of them have been given jobs, while over 30,000 are still waiting,” said M.V. Mohan, one of the 15,000 candidates who have qualified for a probationary officer’s post and awaiting appointment.
The aspirants allege that IBPS and banks are not responding to any queries and this is affecting their careers.
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