 |
| Expectation of Bank Management From Bank Staff Is As Above-All Fruits From One Tree |
Above picture Depicts the true status of Bank Officers in
particular and bank staff in general who has to perform all types of jobs
which includes lending , mobilisation of deposits, marketing of insurance
products, marketing of Mutual Funds, Demats accounts etc. All these work
under pressure of unbelievable
and unachievable targets.
If an officer is branch head ,his position is
more precarious and frustrating, because he has to do all works
and respond all advice from bosses in minutes even if he is not
supported by assistants or his supporting staff are inadequate or of poor
quality or he is busy in extending customer services on day to day branch work.
Bosses usually rebuke officers saying --"It is your
outlook how to manage your affairs, we want targets to be achieved ". They
say " don't express your problems, try to solve them at your own, be
positive and so on...........As a result officer has to compromise with
quality. Private Banks on the contrary have a clear cut message to his
employees to focus on a specific product only which he or she
is assigned to handle.
Due to this reign of terror or you say due to such
mismanagement prevalent in public sector banks, bank officers are neither
fit for protecting the interest of the bank nor able to serve their family
in a way he or she is supposed to protect and supposed to serve.
Banks want officer to work as Jack of All Trades but Master
of none. Officers as such have to please bosses by hook or by crook , willingly
or unwillingly ,even at the cost of bank and that of his or her family.
Flattery is the only tool which help all staff in distress or when he or
she is in pain of undue pressure from higher authorities. Flattery is the art
to keep bosses always in good stream .Hundreds of lies may be used to keep
bosses happy. After all, who bothers of quality and protection of bank's
interest?
There is no doubt in saying that one of the key reason
behind rise in bad assets in almost all public sector banks is that they are
not in a position to focus on banking work and neither they can do non-banking
job satisfactorily.
Bank loans are sanctioned in a very casual manner and
similarly insurance products are sold to bank borrowers to achieve
the target and to get rid of pressure from the bosses and they for this
purpose do not hesitate in compromising with quality and violating set rules
for the same. Even KYC norms are not scrupulously followed to achieve the sky
touching targets imposed by higher authorities.
After all who will bell the cat?
Regulators of banks are all of same feather .
Same culture is prevalent in almost all offices working
under the umbrella of politicians and the government.
Ground reality in public sector bank is that an employee who
is doing the work of credit assessment is not perfect even in credit processing
and monitoring . If he said to do insurance business too, you
may imagine the fate of both the task. similarly if a person dealing in
insurance product is not well versed in features of several insurance policies
he is supposed to deal with , if he is told to sell mutual fund or mobilise retail
loan products, the resultant effect will dilute the quality of both the task he
is told to handle simultaneously.
A heart specialist Doctor is never asked to operate eye and
neither eye doctor is ever expected to operate heart. A blacksmith is not
expected to do the work of goldsmith and vice versa. But in bank, management of
the bank expect all varieties of work to be handled by one
person in a branch irrespective of the fact that he is aware or it or not. As a
matter of fact banks in general want volume of work , not at all concerned with
quality of work. They are instructed by ministers to handle all types of task
which other departments of the government fail to do honestly and
effectively.
It is worthwhile to mention here that to show the government,
management of bank also recruit some specialists for some special job but do
not hesitate in assigning different types of work to these specialists too.
Agriculture officers are appointed for development of agriculture sector but
these Agriculture officers are to do work on counters also, though counter
works may be undertaken by clerks also. Similarly credit officers are recruited
to process loan proposals but these specialists are given the work of
selling insurance policies too. A person is trained for export import
related work but posted at a branch where there is no foreign exchange business
at all. This happens in bank only. A person who is not well versed with banking
rules is given the task of auditing and a person not well versed in loans is
given the task of risk assessment. And so on........................
Bhagwan Bharose or Neta Bharose?
If by grace of God, a top boss of a bank is made the
principal of a college, he will force a physics lecturer to take the classes of
chemistry and geography too. Similarly a Hindi teacher may be forced to take
the class of Hindi and Urdu too. If a teacher dares say NO, he may be
transferred to Kalahandi or from south to North or from east to west.
Another unique example is the appointment of Directors in a
bank. A political leaders who may be illiterate or not well versed in bank is
appointed as director of a bank just to please the leader who is not made
minister or not given a ticket or who is too old to carry on government
business or who is not blind supporter of high command of the party he belongs to.
Such directors blindly sign when any proposal is presented before him for
signature while attending meeting of Board of Directors. It normally happens in
bank that a high value loan proposal or a paradigm shift in policy is sent to a
director by special messenger in thousands of pages and the director use to
sign such proposals without even going through it. Reason behind such signature
is known to GOD only.
But it can be said here without doubt that the concept of
committee or that of board is also meaningless in India and in Indian bank
because it is only thumb rule of Head of such Committee or such board which
matter much. This is in India only that an ordinance passed by
cabinet and by the government is taken back one person
Rahul voice his sound against it and threatens to tear it out.
This is why quality of high value loans which is said to be
passed by high level Committee of high level officials is so bad that it turn
Non Performing Assets in a few years only.
No comments:
Post a Comment